Help & FAQs

Product info & care

Are all Dr Martens covered by a 'For Life' guarantee?

No, this only applies to our 'For Life' collection. The guarantee means that when they wear out we will repair or replace them - for life.

For Life products come with a guarantee code and will have the For Life stamp on the sole.

Are Dr Martens suitable in a Kitchen environment?

Dr Marten’s footwear, with its PVC air-cushioned soles is known for both its comfort and durability. It is, however, wear-tested in a street environment, not in a kitchen environment.

Fats such as cooking oils and greases used in kitchens are very aggressive on all types of footwear, including Dr Martens. If shoes are intended for this environment, we suggest special care. Washing the soles off daily with warm water and a grease-cutting soap (i.e. Dawn, Palmolive, etc.) and ensuring that the uppers are cleaned and protected may help footwear last longer in the kitchen environment.

Dr Marten’s soles are oil, fat, acid, petrol, alkali RESISTANT, but not PROOF.

Bought your Doc’s somewhere else?

What happens if you bought from another retailer?

If you purchased your Dr. Martens product from another retailer, your warranty sits with them and they’ll need to review your enquiry first.

We want our wearers to have the same experience, regardless of where their purchase was made. While your warranty is with the retailer, if you’re not satisfied with the support you’ve received you can share the details with us and we may review your case where appropriate.

To do that, we’ll need:

Proof of purchase
A clear photo or video of the problem you’re experiencing
Any correspondence you’ve had with the retailer

Providing this information helps us understand the full picture and decide whether there’s anything more we can do.

Can I buy any colour polish from you?

Unfortunately, we only sell Black, Cherry Red and Neutral polish online and in stores.

As our ranges change twice a year, we are unable to supply the correct coloured polish for all the materials that we use. We do advise contacting your local Cobbler who should be able to assist you in finding a suitable wax-based colour polish. (Please refer to your original care instructions when choosing a polish)

If you need any advice, then please contact our customer service team.

Can I leave a product review?

Yes, two weeks after your order has been despatched you will receive an email from us in partnership with Yotpo.

You can rate a number of categories such as comfort, style and many others. You can also add in the good and bad points of your product.

Checking if your product is eligible

Our warranty applies to products purchased directly from Dr. Martens, either online or in one of our stores.

If you bought your Doc’s from another retailer, please see our guidance here.

When you reach out, we’ll ask for:

Proof of purchase (order number, receipt or bank statement)
Photos of your product (close-up of the issue, full item/pair, soles)
A short description of what’s happened

Sometimes we may ask you to return your product for inspection. If we provide a replacement or refund, the original item won’t be returned. If no quality issue is found, we’ll send it back to you.

There may be times when we can’t assist under warranty — for example if the concern is due to damage, normal wear, or how the product has been used. But we still want your boots to last, even outside warranty.
That’s why we:

Explain clearly when and why the issue isn’t covered
Share care tips to help prevent further wear
Suggest trusted repair partners who can restore your Doc’s and extend their life

Do any of your Styles have removable insoles?

Some of our footwear have removable insoles, such as our faux fur styles.

If you have any questions about a certain style, please contact our customer service team with the product details and we will be happy to advise.

Do you ever restock items that are sold out?

Yes, we are occasionally able to restock seasonal items. However, we recommend that you take advantage of our in stock and place your order without delay. We do not re-stock SALE or CLEARANCE items.

Unfortunately we cannot give you information on stockists that may hold the style/size you require but can check the stock of our own Official Dr Martens stores.

How are your leathers Sourced?

We endeavour to work only with reputable tanneries and material suppliers. The tanneries we work with source their hides predominantly from North America and South America.

These regions are the largest beef-producing regions in the world and as such have some of the highest standards in the world for animal husbandry and animal welfare. We would not source from any new tanneries without first carrying out a thorough investigation into the origin of the hides used and the welfare systems in place.

It is the intention of Airwair International Ltd to conduct its business to the highest possible standards of business behaviour, within the laws of the countries in which it operates.

Airwair International intends only to work with reputable suppliers and manufacturers and endeavour to ensure that all products are produced lawfully and without any exploitation of the people producing them.

The code is designed to be ethical, auditable and achievable and to promote the development of Airwair International suppliers. It is not our intention to withdraw business from any suppliers found to be in breach of the code, rather to work with that supplier to help them achieve the required standards.

It is the responsibility of each supplier to issue this code to all material and component suppliers and to actively engage with them to ensure that the standards are met.

The provisions of the code constitute minimum and not maximum standards; all suppliers should strive to exceed the standards.

How do I care for my Dr Martens satchel?

The satchels can be treated like the footwear depending on the material.

Wonder Balsam can be applied to our oily and smooth leathers to help keep them supple, and as good as new.

Please check the product page for care instructions

How do I clean my Dr Martens?

This would depend on the material that your footwear is made from. Most of our products will have cleaning instructions on the site. This can be found on the product page below.

If you Have any questions then please contact our Customer Service Team.

How To Care For Your For Life Product

Without proper conditioning, even the finest-quality leathers, like those in the for life products, will eventually dry and lose their durability. Take the time to care for the leather - and you'll be rewarded with a pair of boots or shoes which will not only keep their looks, but last for years to come.

Remove dirt with a damp cloth.
When dry, apply a small amount of Dr. Martens Wonder Balsam to the leather, in an even layer, using the sponge provided. Ensure that the balsam is worked into the seams.
Leave the wonder balsam to absorb for five minutes
Remove any excess with a cloth

Is there a comfort Guarantee?

Feet come in a wide variety of shapes and sizes! Unfortunately, Dr Martens cannot guarantee that every style will suit everyone's feet. We suggest trying the shoes on when you receive them and wearing them indoors to make sure that they fit you.

You can return them for a refund, as long as they are in an unworn condition.

We attempt to have a wide variety of styles available at all times so that you are able to find something that will be comfortable for you.

My soles are worn out, can you replace them?

Unfortunately we do not have the facility to re-sole our footwear.

Need help with a quality question?

Need our help with your Dr. Martens product?

Here’s what to have ready so we can review your enquiry quickly:

Proof of purchase
Best option: your order number (for online purchases) or your receipt (for store purchases). Don’t have these anymore?

Online: share the email address used and the approximate purchase date and we’ll try to locate it in our system.
In store: a bank statement showing the purchase can help us retrieve the receipt.

Photos of your Doc’s product

Clear close-ups of the issue
A full view of your item or both boots/shoes
A clear shot of the soles

Because leather and other natural materials evolve with wear, seeing the overall condition helps us understand whether what you’re experiencing is a quality issue or normal signs of use.

Sharing your details

You can contact us by form, email or phone. For the fastest service, upload your information directly in our chat tool.

The more detail you include (photos and description), the quicker we can get back to you, so feel free to include everything that might help us review your case in full.

The SALE item I want is out of stock in my size, when will it be available?

Unfortunately it won’t, all SALE and CLEARANCE items are likely to be previous season styles and will be discontinued.

The style or size I want is not shown on this website. Can I purchase it from you?

No, our website shows every item that we currently have in stock. If a style or size is not showing, it is likely to be sold out or no longer being made. Many styles are seasonal, and as we change styles twice a year, some products will be discontinued.

Warranty & what’s covered

Dr. Martens products are built to last.

On the rare occasion something doesn’t hold up as it should, our warranty covers unexpected quality issues that aren’t consistent with normal wear. If that happens, we’ll make it right with a replacement or refund.

Normal signs of use, accidental damage or misuse aren’t covered. For example:

Scuffs and scratches
Worn-down soles
Natural creasing or stitching that reflects regular wear

Our warranty works in accordance with your statutory rights.

What happens if I receive a faulty item/s?

We are so sorry to hear that you have received an incorrect/faulty product. Please contact our customer support team so that we are able to assist further with your query.

[email protected]

What size laces should I buy for my Dr Martens?

Dr. Martens offers an entire range of shoe laces that includes not only our classic black round and brown round versions, but also a wide range of colours.

We recommend using the following guidelines when buying replacement laces:

-3 eyelets and kids shoes – 60cm or 65cm laces
-4-5 eyelets – 90cm laces
-6 eyelets – 120cm laces
-8-10 eyelets – 140cm laces
-14 eyelets – 210cm laces
-20 eyelets – 240cm laces

Unfortunately, as we make so many different styles, we are not always able to stock laces for them all.

If you require any further assistance, please do not hesitate to contact us.

What size laces should I buy for my Dr Martens?

Why would an item be showing as available online, if it is out of stock?

Because of the high volume of customers purchasing from our Dr Martens online store, our products may sell out from time to time. This can sometimes happen in sale and busy periods. We do update our site regularly, but there may be occasions where we will sell out of a particular product before the update goes through. To avoid missing out on our featured items, we encourage you to act quickly.

In rare cases however, we may have to notify you via email that a product is out of stock. Your Payment will be refunded in full and you will receive an email notification from us.

Will all the pairs of boots and shoes look the same?

Most of our footwear is made from natural materials, and some include prints that are cut from larger sheets of material. This means we cannot guarantee that all of the footwear will be the same, as some may vary in shades and the patterns and prints can come in different variations.

No two pairs will be the same, which all adds to the individuality.

Orders

Can I amend/cancel my order?

Unfortunately we can't change or cancel your order once we've received it, as it is immediately sent to our warehouse for processing. Please make sure you're happy with everything before you confirm your order at the checkout page.

If you would like to cancel your order you can do this once the order has been despatched. Please send them back to us using the address label in the box and fill out the return reasons on your return form. You can also refuse the parcel when our courier attempts to deliver; they will automatically return the item to us.

Do I need to return my items after I withdraw?

If your order has already been dispatched, please return the items using our standard returns process.

How can I create an account?

All you need to do is click LOGIN/REGISTER at the top right of the homepage (or follow the REGISTER instructions on the checkout page) Fill in the NEW CUSTOMER details and create a password to keep your account secure. You can now start shopping.

How do I exercise my Right of Withdrawal?

Click "Withdrawal Item" in the footer of our website. Enter your name, order number and email address, then review and submit your request.

How many items can I order?

We do not limit the number of items you buy; however if the total value of your shopping basket is very high, our bank may hold your transaction for our approval.

I have my item added to my cart, does this mean it's reserved?

Unfortunately, your order isn't reserved until your payment is processed. We recommend heading straight to the checkout if you're worried about your size selling out.

I have placed an order but have not received my order confirmation, has my order gone through?

We are sorry that this has not come through. Order confirmations can sometimes go into your spam folder or you may have entered the wrong email address.

If you are unable to find your confirmation email then please call or email our customer services team.

[email protected]

What happens to my order after I withdraw?

You'll see a confirmation page immediately and receive an email confirming that we've received your withdrawal request, including your order details and the date and time it was received.

Your withdrawal takes effect as soon as we receive your request. If your order has not yet been processed or dispatched by our warehouse, we may be able to stop it from being shipped, although this cannot be guaranteed. If the order has already been shipped or delivered, your withdrawal remains valid, but you will need to refuse delivery where possible or return the item using our standard returns process.

What is the Right of Withdrawal?

The Right of Withdrawal is your legal right to withdraw from your online purchase contract within 14 days of receiving your order, without giving a reason.

Please note that the Right of Withdrawal does not apply to personalised products.

Why Is my Order not showing in my order history?

You may have checked out as a guest and created an account afterwards. The order will therefore not show in your account. If you have an order number then don't worry, you will receive email updates from us through your orders progression.

If you have not got an order number, then please contact our customer service team with your payment details, as your order may have been declined.

[email protected]

Shopping In Store

Can I return a gift if I don’t have the original receipt?

If you have a gift receipt, we can offer an exchange or store credit only. If you require a refund, you must have the original proof of purchase and a refund will be given via the same method of payment. If this was by card, you must have the original card used when the product was purchased. Without these we cannot offer a refund, exchange or store credit.

Do you offer tax free shopping in the UK?

No – since 1 January 2021, the UK no longer offers tax-free shopping to customers living outside of the EU. You can find more info HERE.

GENERAL STORE INFORMATION

You can have your money back or an exchange if your items are unworn, and you come back within 30 days with your original receipts and the original packaging.

Extended Christmas Returns Policy 2026/27

For items purchased between 1 November 2026 and 31 January 2027, you can return or exchange them until 31 January 2027, or within 30 days of purchase, whichever is later, provided you have proof of purchase and the items are unworn and in their original packaging.

On the rare occasion there’s a defect you can of course have a replacement or your money back in line with your applicable statutory rights on production of the item and your proof of purchase.

Please also be aware that outlet purchases can only be returned or exchanged in an outlet store and full price retail purchases can only be returned or exchanged in a full price retail store in the same country of purchase.

For any item purchased with a gift receipt, you can obtain an exchange for same (or higher) value item only.

How long should I wait for my refund to go back onto my card?

This depends on your bank. We usually recommend allowing 5-7 business days for the money to reappear in your account.

I bought Doc’s from an Outlet store. Which stores can I return them to?

Purchases made in an outlet store can only be returned or exchanged in an outlet store in the same country it was purchased. Here’s a list of all our outlet locations:

Germany – Metzingen

Austria - Parndorf

Italy – Noventa and Serravalle

Spain – La Roca

UK – Ashford, Cheshire Oaks and York

I bought my DM’s using Klarna/ Clearpay. Is the returns process the same?

If you're returning an item in-store and used a Buy Now, Pay Later service, you'll need to show the card you used for the purchase.

Once your refund has been processed, the Buy Now, Pay Later provider will update your payment schedule and refund any payments already made. We’d recommend allowing 5–7 days for your refund to appear on your original payment method.

Worth keeping in mind: you're still responsible for any remaining instalments unless you’ve received a full refund.

I purchased Doc’s from another retailer. Can I return my purchase to one of your stores?

We can only accept returns from purchases made in our stores or on www.drmartens-eu.shop. If your Doc’s were bought from another retailer, try contacting them with your proof of purchase as you should be covered by the retailer's return or warranty policy. They should then let you know if you can receive refund or replace for your product.

If I have lost my original receipt, what can I use as proof of payment?

We can accept another proof of purchase, such as a bank statement. This needs to show the Dr. Martens name, date of purchase, purchase amount and the card you made the purchase on.

And for next time, our stores can give you a digital receipt for your purchase, which saves you from needing to keep a physical one. Just ask a member of our team.

I’m outside of the 30-day return period. What can I do?

If you are outside the 30-day return period, we are unable to offer you a refund, exchange, or store credit.

This does not affect your statutory rights.

Our Customer Care team can also answer any questions.

What if I don’t have the original box and packaging?

Packaging is part of the product, so for a refund or exchange, your DMs would need to be unworn and in their original packaging. We cannot accept returns on purchases that do not include the original packaging.

You can always chat to our Customer Care team if you have any questions.

What is your store returns policy?

You can receive a refund or exchange within 30 days of purchase, as long as your items are unworn, in their original packaging, and you provide the original receipt.

On the rare occasion there's a defect, you're entitled to a replacement or refund in line with your statutory rights.

Please also be aware that outlet purchases can only be returned or exchanged in an outlet store and full-price retail purchases can only be returned or exchanged in a full-price retail store in the same country of purchase.

For any item purchased with a gift receipt, you can obtain an exchange for a same (or higher) value item only.

Which countries do you offer tax free shopping in?

If you live outside of the EU, you can shop tax-free in Austria, Belgium, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain, and Sweden within our stores. Tax free shopping is only available in stores as the purchase is being made outside your country of residence (non-EU). When making your purchase in-store, ask one of our team members and they’ll give you the documents you need to claim your tax back when leaving the country. Tax free shopping is not available with online purchases.

Payments

Can I pay for the order upon delivery?

No. We do not offer this as a payment method.

How can I use Apple Pay / GooglePay?

You can pay with Apple Pay / GooglePay using a Visa, MasterCard or American Express card.

We accept Apple Pay / GooglePay as a payment method if you have your Apple Pay / GooglePay Wallet set up with a valid card.

If Apple Pay / GooglePay is available on your device, you will see this payment option at checkout. Simply select the Apple Pay / GooglePay option and checkout - you will not be asked to enter any card details.

How can I use Apple pay/ Google Pay?

You can pay with Apple Pay / GooglePay using a Visa, MasterCard or American Express card.

We accept Apple Pay / GooglePay as a payment method if you have your Apple Pay / GooglePay Wallet set up with a valid card. If Apple Pay / GooglePay is available on your device, you will see this payment option at checkout.

Simply select the Apple Pay / Googlepay option and checkout - you will not be asked to enter any card details.

I can't see Apple Pay / GooglePay as a payment option, why not?

Apple Pay / Google Pay will appear as a payment option if you have a valid Apple iOS device or an Android. If you are using a non-apple device, or non-safari browser the payment option will not be visible.

I can't see Apple Pay / GooglePay as a payment option, why not?

My order was declined. Will I be charged for this order?

No. When you enter your card details to pay for your order, your bank will automatically deduct the money from your account. This could cause pending charges to show in your account, even though the order has been declined. These funds will be automatically returned back to your account, usually within 3 to 5 working days, but the exact timeframe does depend on your card issuer and Bank. This may take longer, depending on your banks policy.

My PayPal Payment is showing as pending, does this mean I have been charged?

Don't worry, if you have pending payments in PayPal; no funds have been transferred to us and no payments are being held in your PayPal account. If the payments are showing the status "pending" then it is likely that the order has been rejected.

Please get in touch [email protected] and confirm the email address that your PayPal account is registered to, what country you are emailing from and also the PayPal Transaction ID. We can then raise this issue with PayPal to see if they can void the pending payment.

What are my payment options?

We accept most major credit cards such as Visa, Visa Electron, MasterCard, Switch and Delta. We can also accept PayPal, Google Pay and Apple Pay payments.

What are my payment options?

We accept most major credit cards such as Visa, Visa Electron, MasterCard, and Delta. We can also accept PayPal, Google Pay, Clearpay, and Apple Pay payments.

What is Apple Pay / Google Pay ?

Apple Pay / Google Pay offers an easy, secure, and private way to pay on all Apple products and compatible Androids.

What is Apple Pay / GooglePay?

Apple Pay / Google Pay offers an easy, secure, and private way to pay on all Apple products and compatible Androids.

Why would my card be declined if there were sufficient funds in my account?

In order to protect our customers from fraudulent transactions, we use a high security payment method.

There are a few reasons why your card may have been declined, some of those reasons are:

If you are still unsure as to why a payment cannot go through, please do not attempt to re submit your payment, as it will send multiple authorisation requests to your bank and place a hold on your funds. For further details, please contact our Customer Service Team and we will be happy to help.

Invalid Billing address - If the billing address entered differs from the address that your Bank has on record, this can cause the transaction to be declined. This includes, house number, postcode, street name. Please contact your your credit card company to check the address they have on file for AVS (Address Verifitcation System) purposes.
Invalid card number - Please check that your card number is correct, this should be entered with no spaces.
Invalid security code - This is the last 3 digits on the back of your card, please make sure that this is correct.
Invalid Issuing country – We are not able to take payments from countries that we do not ship to. Please make sure that you are using the correct card.

Account

Can I change the email address registered to my Dr. Martens account?

Yes, LOGIN to your account and go to "MY PROFILE". Please type your new email address and current password and click "SAVE UPDATES", your email address is now updated.

How can I close my Dr. Martens account?

If you want to delete your records, you can do so by filling out our webform following the link provided.

If you want to find more information on GDPR and how we hold your data, please click here.

You can see our full privacy policy here .

How do I subscribe/unsubscribe to the Dr Martens newsletter?

You can subscribe to our newsletter by submitting your email address in the “SIGN UP FOR NEWSLETTER” section at the bottom of our homepage or, by using the homepage pop-up that will appear when you enter the site for the first time. Alternatively, you can select to receive "News and Offers" when creating an account.

If you would like to stop taking advantage of our latest offers and updates, you can use the "unsubscribe" buttons at the bottom of any of our newsletters.

How secure is my account information?

For more information on the privacy of your account please refer to our privacy page.

I cannot remember my password. What do I do?

Don't worry, you can use the "Forgotten Your Password" link on our LOGIN/REGISTER page. Enter your email address and click "send email". We'll send you an email with a link so you can reset your password, this will expire within 30 minutes for security reasons.

If you are trying to reset your password but aren't receiving an email, you might only be subscribed to our newsletter. Please note that it is possible to only receive our newsletter without having a Dr. Martens account, and vice versa.

A quick and efficient way for you to find out if you already have an account with us is to try and create a new account with the same email address: if you already have an account, an error message will show on your screen to let you know that the email address is already registered. In that case, please let us know and we will help you reset your password. Otherwise, a new account will be created for you.

I need to change my default billing and/or delivery address, how can I do this?

LOGIN to your account and go to "ADDRESS BOOK". You can choose the address you wish to use by clicking on SET AS DEFAULT. You can also edit or remove any addresses that are currently saved in your address book in this section of your profile.

What are the benefits of having a Dr. Martens account?

There are many benefits when creating an account, such as giving you the ability to:

View your order history
View the status of your recent orders
View tracking details for shipped orders
Re print invoices
Save your address and contact details for a quick and easy checkout
Take advantage of discounts and promotions if you are signed up to our newsletter

What are the benefits to having a Dr. Martens account?

There are many benefits when creating an account, such as giving you the ability to:

View your order history
View the status of your recent orders
View tracking details for shipped orders
Re print invoices
Save your address and contact details for a quick and easy checkout
Take advantage of discounts and promotions if you are signed up to our newsletter

Returns

Am I able to return my item for an exchange rather than a refund?

Please note, we are currently unable to provide a direct exchange, please return your unwanted item for a refund and place a new order for the item you do want.

We accept online returns in the following stores: Dublin (Republic of Ireland), Brussels and Antwerp (Belgium).

For all other countries: Please return any unwanted online orders to our warehouse via post.

Can I return my order to a Dr. Martens store?

We accept online returns in the following stores: Dublin (Republic of Ireland), Brussels and Antwerp (Belgium).

Please note that these stores can only accept regular returns in their original condition and packaging within 30 days of receipt.

For all other countries: Please return any unwanted online orders to our warehouse via post.

Find my order

You can find details on your order or create a return using our guest function following the link below.

Made an account with us yet? From making ordering way easier to being the first in line to hear about our offers, events and new releases – check out the full list of benefits here.

How do I return my order? (Ireland & RoE)

Purchased on-line? You can return your order within 30 days of delivery.

Please note that we are not able to offer exchanges – instead return your unwanted item for a refund and place a new order for the item you do want.

RETURN TO STORE

At present, the only stores that accept online returns are our Dublin store (Republic of Ireland), and the stores in Brussels and Antwerp (Belgium). You can find more information about it here.

Ordered as a guest? Please access our guest function here. Please have your order number and email address ready.

You have an account? Log in to your account here and select the order you wish to return under "MY ORDERS".

Please note that we currently do not co-operate with any specific courier for returns, so you need to choose and pay for the shipping yourself. We recommend that you choose a trackable delivery with the possibility of signing and that you save your postage receipt and tracking information for your return.

If we receive an order that is not in a re-saleable condition, the item/s may be sent back to you. You can read more about our return policy here.

We will process your refund within 14 days of receipt in our warehouse on the original payment method used.

How will I know I have been refunded?

We will send an email notification when the refund has been processed, confirming the amount and order number. This is typically within 14 days after receipt of the package in the warehouse.

I have lost my returns label, how do I get a new one?

It's no problem, you can print it again!

Ordered as a guest? Please access our guest function here. Please have your order number and email address ready. You will be able to re-print your return slips and label there.

You have an account? Log in to your account here and select the order you selected for return from MY ORDERS. You will be able to re-print your return slips and label there.

Please note that we currently do not co-operate with any specific courier for returns, so you need to choose and pay for the shipping yourself. We recommend that you choose a trackable delivery with the possibility of signing and that you save your postage receipt and tracking information for your return.

If we receive an order that is not in a re-saleable condition, the item/s may be sent back to you. You can read more about our return policy here.

What happens if I accidentally send a non-Dr. Martens product or one of my personal belongings with my return?

If you mistakenly send any personal items (e.g. keys, ID cards, jewellery etc) or the wrong product (e.g. products from another retailer) in your return, here’s what you need to know:

We are not responsible for any items mistakenly included in the return parcel or for wrong items sent to us. The parcel and its contents remain your responsibility until it reaches us.
While we will make every effort to locate and return these items to you, we cannot guarantee that they will be retrieved or returned safely.
If your parcel includes an item from another retailer, we will typically hand the parcel back to the courier so it can be returned to the original sender. In these cases, we advise you to follow up with the courier for further assistance.
We will do our best to recover and return personal belongings (e.g. keys, ID cards, orthopaedic insoles), but we are not liable for any damage, loss or issues that occur during this process.

What is your returns policy?

The Docs don't fit? No Problem.

Extended Returns Policy 2026/27

For items purchased between 1 November 2026 and 31 January 2027, you can return or exchange them until31 January 2027, or within 30 days of purchase, whichever is later, provided you have proof of purchase and the items are unworn and in their original packaging.

Please note that the shipping costs in case of return are covered by the buyer.

Our returns Policy:

The items should arrive unworn and in the original packaging. Please try any footwear on indoors to avoid marks and scuffs. If we receive an order that is not in a re-saleable condition, the item/s may be sent back to you.
Returns need to be packaged securely to avoid any damage, as you are responsible for the item/s until they arrive with us.
All clothing and accessories must be returned unworn with all packaging and tags attached.
We do not exchange items, unfortunately, so all orders will be inspected and processed for a refund. If you would like a new size/style, please place a new order online.
We advise that you keep hold of your Proof of Postage until you have confirmation that the return has been received.
We accept online returns in the following stores: Dublin (Republic of Ireland), Brussels and Antwerp (Belgium).
We will send you an email when the refund has been processed, within 14 days after receipt of the package in the warehouse.
Please note that the shipping costs in case of return are covered by the buyer.

Size & Fit

Kids size guide

Newborn footwear

**To make buying your DM's simpler, we've changed some of the names of our Kid's styles so they're easier to identify**

Our 8-eye kids' boots, the Brooklee and Delaney, will now both be called the 1460 - the same as our adult 8-eye boot.
Our kids Chelsea boots, the Shenzi and Banzai, will both now be called the 2976 - the same as our adult Chelsea boot.
The Everley 3-eye shoe will now be called the 1461.

Men's size guide

**To make buying your DM's simpler, we've changed some of the names of our styles so they're easier to identify**

Our 8-eye Pascal boot will now be called the 1460 Pascal.

Which size should I choose when buying Dr Martens?

Dr Martens can differ in size, depending on the design, so it would depend on the style that you are buying. Unfortunately, we do not hold measurements for all of the styles we produce.

We would suggest that you try the footwear on and if they are found to be unsuitable, we are more than happy to process a full refund providing that the order is returned in the required condition. You can then place a new order for the correct size. If you are between sizes, the you may benefit from using an insole in the larger size.

Will all styles fit the same?

No, Dr Martens can differ in size, depending on the design, so it would depend on the style that you are buying. Unfortunately we do not hold measurements for all of the styles we produce. Women’s footwear can be narrower than Men’s and Unisex footwear, just as Unisex footwear can come up larger.

As everyone’s feet are different, we would suggest trying the pair on to make sure that they are the perfect fit for you.

Women's size guide

Footwear

**To make buying your DM's simpler, we've changed some of the names of our styles so they're easier to identify**

Our 8-eye Pascal boot will now be called the 1460 Pascal.

Delivery

Delivery information (Ireland & RoE)

Delivery is free when the product subtotal after discounts, including tax, is €40 or more. Below €40, delivery costs €4 including tax. This applies to all available delivery methods.

We arrange dispatch immediately after receiving your order. Estimated delivery is 7–15 days.

Important Delivery Information

We do not deliver to the Channel Islands, Canary Islands, Gibraltar, Malta, PO Boxes, BFPO addresses, or any type of forwarding address or service.
Orders may be dispatched for delivery early on occasions, depending on the rate of dispatch in our warehouse.
Estimated delivery is 7–15 days.
You will receive an email to confirm when your order has been dispatched with your tracking number.
Both standard and express orders are shipped via UPS. They’ll keep you in the loop with regular updates sent straight to your mobile and email. Need more details about your tracking number? Head over to the UPS Where’s My Parcel? page.
When your order arrives, a signature might be required. Not going to be in? No worries – with UPS My Choice®, you can redirect your parcel to a different address or reschedule the delivery to a time that works for you. For the latest updates and notifications, we recommend setting up an account with UPS—it’s the easiest way to stay in control of your delivery.
Orders are delivered in branded parcels featuring Dr. Martens' logo.
Dr. Martens is not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

Delivery Time Request
Unfortunately, we cannot guarantee a specific delivery time. Deliveries are made during standard working hours and may vary depending on the courier's schedule.

Follow our step-by-step guide on how to track your delivery here.

For the latest updates on the UPS service status, visit their Service Alerts page here: UPS Service Alerts.

How do I track my delivery? (Ireland & RoE)

When your order has been dispatched, you'll receive an email from us with your UPS tracking number. This is our guide on how to find out the status of your delivery, reschedule it or check if there are any delays. For more information around delivery please visit Delivery information (Ireland & RoE).

Find my order · Delivery information

I missed my delivery, what can I do?

If you are not available to receive the delivery, the courier should leave a calling card with information on whether your order was delivered to a neighbour or if you need to pick it up from your local collection point.

If you haven't got a card, please note that this information will also be reflected on the tracking page on the courier's website.

You can find your tracking number in the shipping confirmation email we have sent you, or on our website by logging into your account or using our Guest function.

What if my order hasn't arrived?

We are sorry that your order has not arrived.

Please track your order online with the tracking code and link provided in your packing confirmation email.

If this does not help, you can contact us with your order number and delivery details by using our contact form [email protected].

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Delivery is free when the product subtotal after discounts, including tax, is €40 or more. Below €40, delivery costs €4 including tax. This applies to all available delivery methods.

We arrange dispatch immediately after receiving your order. Estimated delivery is 7–15 days.

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